Privacy Policy

Effective Date: from 1st August 2024

This Privacy Policy explains how Triplebet Limited (“easyBet”) collects, uses, stores, keeps or disclose your personal data; together with your rights in relation to the personal data it holds. It also describes your data protection rights.

The data controller for your personal information is: Triplebet Limited, a company incorporated in Alderney with company registered number 1827 and registered address is Inchalla, Le Val, Alderney, GY9 3UL.

easyBet

Throughout this Privacy Policy, references to “easyBet” will include any or all of its direct and indirect subsidiary undertakings and their related companies or agents as may exist from time to time. easyBet (in this Privacy Policy, “us”, “we” and “our”) is the data controller of your personal data and is subject to the EU General Data Protection Regulation 2016/679 (the GDPR) and the Data Protection (Bailiwick of Guernsey) Law, 2017 (together with the GDPR, the Data Protection Legislation).

Contact Us

For any Subject Access Requests or Data Deletion Requests, please contact [email protected]

Triplebet Limited is registered with the Guernsey Data Protection Authority.

If you have any questions about this Privacy Policy or our privacy related practices, you can contact us:

At the following address:

Data Protection & Privacy Officer
Triplebet Limited
Inchalla
Le Val
Alderney
GY9 3UL

[email protected]

This Privacy Policy supersedes any previous Privacy Policy or equivalent that you may have been provided with or seen prior to the Effective Date stated above.

Your rights

Under the Data Protection Legislation, you have the following rights:

Right of subject access: The right to make a written request for details of information about you held by easyBet and a copy of that information.
Right to rectification: the right to have inaccurate information about you rectified.
Right to erasure (‘right to be forgotten’): the right to have certain information about you erased.
Right to restriction of processing: the right to request that your information is only used for restricted purposes.
Right to object: the right to object to the use of your information, including the right to object to marketing.
Right to data portability: the right, in certain circumstances, to ask for information you have made available to us to be transferred to you or a third party in machine-readable formats.
Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your information. If you withdraw your consent, this will not affect the lawfulness of easyBet’s use of your information prior to the withdrawal of your consent.

You can find out more about your rights at https://dataci.gg/

How we collect your data

In the course of providing services to you, we collect information that personally identifies you.

The information we collect about you comes from:

Filling in forms, registering for an account with us and/or other materials you submit to us during the course of your relationship with us;
your interactions with us, transactions and use of our products and services (including the use of our website);
participating in promotions, prize draws, surveys and/or in any other marketing and/or promotional event organised by us;
your dealings with us, including via email, telephone, online, letters, text message, messaging Apps such as Whatspp and Skype, live chat function on our website and/or as stated in our contracts with you;
your public profile, including, name, photo and other information you make available to us when you like, post or otherwise interact with our social media pages;
depending on the products or services you require, third parties (including for credit and money laundering checks, among other things); and
recording and monitoring tools that we use for compliance or security purposes (e.g. recording of telephone calls, monitoring emails, etc.).

We may collect additional information about you where you provide such information to us through your use of our services or participation in a promotion, survey and/or contest.

The information we collect

We collect information that helps us to identify you and to manage your accounts and/or participation in promotions. We also collect financial information about you, information about your transactions with us and information required for us to carry out credit, money laundering and other checks and to comply with our legal obligations.

Information that we may collect includes:

your name, title, age, date of birth, address and contact details;
your professional title and occupation;
personal identifiers such as your social security number, national insurance number, tax file number, IP address or our internal electronic identifiers;
information which we need to conduct ‘know your client’ checks such as details relating to your passport and credit history; and
payment card details, bank account details or online e-wallet information.

In limited cases, we also collect what is known as “special categories” of information. Our money laundering, sanctions, financial crime and fraud prevention checks sometimes result in us obtaining information about actual or alleged criminal convictions and offences.

You are not obliged to provide us with your information where it is requested but we may be unable to provide certain products and services or proceed with our business relationship with you if you do not do so. Where this is the case, we will make you aware.

Our use of your information

Where you are our customer, we collect, use, share and store information about you to process transactions and to improve the quality of the service that we provide to you. When processing your information, we do so in our legitimate interests (as set out in the bullet points below), because of legal obligations that we are subject to or because the information is required in order to provide our products and/or services to you.

Where we process “special categories” of information about you, we do so either because you have given us your explicit consent, we are required by law to do so or the processing is necessary for the establishment, exercise or defence of a legal claim.

We use your information for the purposes of the following legitimate interests:

to process your registration and determine your eligibility for Membership;
to conduct appropriate fraud checks;
to allow you access and use the easyBet website;
to administer your account;
to maintain our own accounts and records;
to better understand our Membership profile and tailor our services accordingly;
to notify you of additional services that may become available on easyBet or on websites that we or any of our associated companies might establish;
to notify you of promotional events and provide you with promotional materials;
To process payments to and from you;
To investigate and address enquiries, questions and complaints and respond to any feedback.

Customer telephone and chat conversations may be recorded to allow us to improve the quality of our customer service and our products, train staff and to record what is said in the event of a subsequent complaint.

If you wish to receive future marketing, promotional and/or sales material from easyBet, you can opt-in for this type of communication.

Our site uses technologies of third-party partners [such as NextRoll] to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, [NextRoll/these partners] collect information about your activity on our site(s) to enable us to:

measure and analyze traffic and browsing activity on our site
show advertisements for our products and/or services to you on third-party sites
measure and analyze the performance of our advertising campaigns;

We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with NextRoll. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by NextRoll and their cross device capabilities please refer to NextRoll’s Privacy Notice.

Disclosing your personal information and International Transfers

easyBet may also pass on your Personal Information to trusted third parties in order to assist us with the purposes listed above. Such disclosures to trusted third parties enables us to provide you with the best user experience on our site and shall not be used for the purposes of marketing other goods and/or services to you.

When sharing your personal data with third parties as set out in this Privacy Policy, it may be transferred outside Guernsey or the European Union. In these circumstances, your personal data will only be transferred on one of the following bases:

the country that we send the personal data to is approved by the European Commission as providing an adequate level of protection for personal data:
the transfer is to a recipient in the United States of America who has registered under the EU/US Privacy Shield;
the recipient has entered into European Commission standard contractual clauses with us; or
you have explicitly consented to the same.

To find out more about transfers by us of your personal data outside the European Union and the countries concerned please contact us.

We reserve the right to pass on any information to any public, regulatory, sporting or other relevant authority as may be required in order to carry out any investigation and prosecution into such matters.

Retention of information

We will hold your personal information on our systems for the longest of the following periods:

a minimum of five years;
as long as is necessary for the relevant activity or as long as is set out in any relevant agreement, transaction and/or arrangement you enter into with us;
the length of time it is reasonable to keep records to demonstrate compliance with professional or legal obligations;
any retention period that is required by law; and/or
the end of the period in which litigation or investigations might arise in respect of the services that we provide to you.

These rights are not absolute: they do not always apply and exemptions may be engaged. We may, in response to a request, ask you to verify your identity and to provide information that helps us to understand your request better. If we do not comply with your request, we will explain why.

To exercise any of these rights, or if you have any other questions about our use of your information, please contact us at the details set out in the “Contact Us” section above.

If you are unhappy with the way we have handled your information you have a right to complain to the data protection regulator in the EU Member State where you live or work, or where you think a breach of your personal information has taken place.

In Guernsey, your local regulator is the Data Protection Authority (https://www.dataci.org)

Security

Your Personal Information will be held on secure servers and all transactions are encrypted using secure socket layer (SSL) advanced encryption technology up to 128-bit encryption. Please note that email communications with easyBet are NOT encrypted or otherwise secured against outside interference; please use discretion when providing personal details via email. Once we receive your data, it will be held by us on secure servers and we will use all reasonable commercial efforts to ensure its security.

Changes to the privacy policy

We may update this policy from time to time. We will notify you of the changes where required by law to do so. We recommend that you revisit this Privacy Policy regularly.

Cookies

What are cookies?

Cookies are pieces of information in the form of very small text files that a website stores in a user’s browser and can retrieve whilst a user is browsing the website in order to identify the user and understand the user’s activity. easyBet uses cookies on our website to improve its performance and your user experience.

What type of cookies does easyBet use?

When you use the easyBet website the following types of cookies can be set on your device:

Session Cookies: these are stored on a user’s device and remain there until the termination of the session of a given browser. Stored information is then permanently removed from the device memory. Session Cookies Mechanism do not allow easyBet to access any personal data or private information from a user’s device.
Persistent Cookies: these are stored on a user’s device and remain there until deleted. Termination of the session of a given browser does not cause their removal from the user’s device. Persistent Cookies Mechanism do allow easyBet to access personal data or private information from a user’s device.

What does easyBet use cookies for?

Session management: Cookies are used for authenticating a user in the website, securing the user’s session in the website and facilitating the correct configuration of the user’s preferred website functions.

Example: Identifying you as being signed in to easyBet.net and keeping you logged in throughout your visit.

Personalisation: These cookies allow the website to remember choices a user makes and provide enhanced experience and more personalised features. They allow the user to personalise the content of the website according to user preferences, recognition of the user’s device and its location and displaying the web pages accordingly, remembering user’s settings and personalising user’s interface.

Example: Remembering your preference for type of odds type, language or currency.

Tracking:easyBet uses Google Analytics that set their own cookies. These cookies are used to collect statistical information about visitors of the website and the pages they view. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and used anonymously.

Example: Understanding what content is popular to helps us to improve our website.

Non-Essential Cookies: We also use a number of additional cookies to help store your easyBet preferences (such as Currency and Odds type) and to help us better understand how you like to use the easyBet site.

Marketing Messages: From time to time we would like to send you special offers, promotions, or relevant news. Examples of these would include free bet offers and 0% commission promotions.

Third party cookies:

Some cookies that have been set on our websites are not related to easyBet.net. When you visit a page with content embedded from, for example, Twitter or YouTube, these service providers may set their own cookies on your web browser. We do not control the use of these cookies and cannot access them, as cookies can only be accessed by the party who originally set them. Please inspect the cookie policy of the third party for further details.

More information about cookies and details of how to manage or disable them can be found on www.aboutcookies.org.

PLEASE NOTE: We strongly recommend that you permit the use of cookies; if you choose to disable cookies by modifying the settings in your browser then you may find that certain sections of the Website do not work as they should, and we do not accept any liability to you for any losses you incur as a result of this.

Contact Us

Live Chat

Our customer service team is available via our Live Chat service. Click here to speak to our team. Our live chat is open at the following times:

Monday – Sunday: 9am to 2am GMT

Phone

If you would prefer to speak to member of our customer service team by phone, you may request a callback from one of our friendly agents via Live Chat.

Twitter

Our customer service team is also readily available via our Twitter page Twitter

Email

For any email enquiries please contact [email protected]

Press Enquiries

For press enquiries please email [email protected]

Terms and Conditions

BY USING THIS WEBSITE IN ANY MANNER WHATSOEVER OR BY CLICKING THE “ACCEPT” ICON ON OUR WEBSITE YOU ARE INDICATING THAT YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF USE (“GENERAL TERMS”), OUR RULES AND THE PRIVACY POLICY (“AGREEMENT”) GOVERN YOUR RELATIONSHIP WITH US. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AND IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS PLEASE CEASE USE OF THE WEBSITE IMMEDIATELY.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Agreement” means these terms and conditions, the Rules and Privacy Policy, collectively;
“Casino Rules” means the rules of each game in eB Casino made available to you on the Website and/or in the “Help” section of each game;
“Commercial Member” means a Member which is permitted by easyBet to access the Exchange for commercial purposes.
“Exchange” means the betting exchange operated by easyBet and available on the Website;
“Force Majeure Event” means any circumstance beyond our reasonable control including but not limited to: any law or any action taken by a government, regulatory or public authority; acts of God, power cut, flood, earthquake, severe weather or other natural disaster; any trade or labour dispute, strikes, industrial action or lockouts; fire or accident; terrorist attack, civil commotion or riots; non-performance by suppliers and/or contractors and/or Technical Failure;
“Group” means in relation to any party, a company which is from time to time a subsidiary or the ultimate holding company of that party or another direct or indirect subsidiary of any such ultimate holding company;
“easyBet” or “Triplebet” means Triplebet Limited, a private limited company duly incorporated in Alderney with company registration number 1827 and registered office at Inchalla, Le Val, Alderney, GY9 3UL;
“eB Account” means the easyBet account which a Member has opened following its successful registration with easyBet in accordance with the terms of this Agreement;
“eB Casino” means the online casino available on the Website;
“eB Services” means the Exchange and/or eB Casino services made available by easyBet on the Website;
“easyBet Website” or “Website” means the website found at www.easyBet.net, which is owned and operated by easyBet, including any other similar URLs used by the desktop and mobile versions of the Website;
“Member” means a person who has successfully opened an eB Account;
“Privacy Policy” means easyBet’s privacy policy at https://www.easyBet.net/page/rules_and_regulations/privacy-policy/
“Multiple Bets” means a single bet that is comprised of between two and ten bet selections;
“Rules” mean the Market rules and Sports Rules specifically applicable to the relevant type of betting and/or gaming including any other rules available on the Website;
“Technical Failure” means interruption and/or failure of communication infrastructure (including internet, telephone, communication lines); and/or failure of hardware and/or software or any other equipment.
“We/ us/ our” means, as appropriate, easyBet or easyBet’s;
“You” means any user of the Website and/or Member of the Exchange.

Becoming a Member of the Exchange and eB Casino

2.1 You may not use the Exchange and/or eB Casino unless and until you have successfully opened a eB Account. You can open a eB Account by completing the registration page on the Website.

2.2 You will only be deemed to have successfully opened a eB Account once you have:

accurately and fully completed the registration page on the Website or you have applied offline through one of our approved agents (not available to customers in Great Britain);
accepted the terms of this Agreement; and
been issued by us with a member username and password.

2.3 All applicants must be over 18 years of age and of legal capacity or the age of majority in their jurisdiction (whichever is the highest) to register with easyBet and use our services.

2.4 In order to carry out its regulatory obligations easyBet may be required to obtain (a) proof of identity document (such as passport or ID); (b) proof of residential address (such as utility bill or bank statement); and (c) as well as other documents as reasonably required by easyBet including documents to evidence your source of wealth and/or source of funds. Please note that you will not be able to deposit funds in your eB Account until we have carried out any age verification checks.

2.5 You are responsible for determining whether your access and/or use of the Website and/or the eB Services is compliant with applicable laws in your jurisdiction and you warrant, undertake and represent to us that gambling is not illegal in the jurisdiction where you reside.

2.6 All information supplied to easyBet whether via the Website and/or otherwise must be your information and be accurate and complete in all respects. The name and address on your eB Account must match with your true name and identity and with the name on your credit card and/or other payment accounts used to deposit monies into your eB Account. Please note that we may need to notify the relevant regulatory authorities, public bodies and/or the police if we discover that we may have been provided with false information.

2.7 Members can select their own username and password for their eB Account; however, such information must not be shared with any third party. You should immediately change your login details if you become aware that a third party is aware of your login details. Should you forget your login details and/or if you are experiencing any issues with resetting your login details please contact Customer Services. easyBet will not be liable for any loss, costs and expenses that you have incurred or suffered as a result of any unauthorised use or misuse of your login details.

2.8 We may, in our absolute discretion, refuse to accept your application for membership of the Exchange and/or eB Casino for whatever reason. We shall not be obliged to furnish you with any reasons for such refusal.

2.9 You can select the preferred currency of your eB Account from the available currencies available on the Website. You understand that you will not receive any interest on your deposited funds, winnings or on any outstanding amount(s) in your eB Account, and you shall not treat easyBet as a bank or other financial institution.

2.10 Customers in Great Britain will be able to have access to a minimum of 3 months of account activity and gambling history via your eB Account, and you will be able to request account and gambling history up to a period of 12 months. Please contact our Customer Services for further information.

Your Representations and Warranties

3.1 You hereby warrant, represent and undertake (and the opening and operation of the eB Account is based upon such representations and warranties) that:

you are fully and legally entitled to enter into this Agreement;
your entering into this Agreement is not illegal in your jurisdiction of residence;
you will not use the Exchange and/or eB Casino while located in any jurisdiction that prohibits the use of such services;
you are 18 years of age or the age of majority for engaging with our services under the laws of the jurisdiction in which you are located while using the Website, whichever is the highest;
at the time of the opening of your eB Account you are not a Politically Exposed Person (PEP) and at any time thereafter you shall notify us immediately if you are a PEP;
if you are a professional sportsperson you shall adhere to all rules and regulations relating to gambling that may be issued by the governing authority of your sport;
unless otherwise agreed by us in writing, you are acting as a principal and not as an agent on behalf of a third party;
you will not use your eB Account in order to place bets and/or use the eB Casino on behalf of a third party;
all details provided by you are accurate and you will not take any steps to conceal your true identity from the Exchange and eB Casino by, for example, including but not limited to using pseudonyms, false addresses and/or taking technical steps to conceal your identity and/or location;
you have not used a third party’s personal data to open the eB Account;
you are the rightful owner of the money which you at any time deposit in your eB Account;
you are not a self-excluded individual;
you are not registered with any national self-excluded scheme including but not limited to Gamstop;
you have not already had a eB Account closed by us;
you are the owner of any credit card, debit card and/or any other permitted payment method you use for the easyBet Services; and
all and any monies utilized by you on the Website and use of the eB Services are the proceeds of and/or derived from lawful activities.

3.2 A Member is not to attempt to execute trades from one specific account to another (i.e. “pass-through” or “dump” trades) – particularly if the intention is simply to move funds from one Member’s eB Account to another Member’s eB Account.

easyBet Exchange

4.1 easyBet provides a platform upon which you can enter into various betting transactions in relation to the markets available on the Website (“Markets”).

4.2 You can enter into betting transactions either:

on the Website;
through one of our approved agents (not available to customers in Great Britain); or
by the Application Programmers Interface (“API”).

4.3 easyBet is made available to its Members for recreational betting and gaming purposes only and access is granted to the Exchange at easyBet’s sole discretion.

4.4 easyBet reserves the right to suspend or terminate a eB Account where it suspects that the eB Account is being used for commercial purposes without easyBet’s approval, or where the eB Account is considered attritional to the Exchange ecosystem.

4.5 easyBet shall notify a Member that easyBet has determined that their eB Account is being used for commercial purposes, and as such they have been classed as a Commercial Member.

4.6 4.6 The market overround is subject to market dynamics and trading activity. easyBet accepts no liability in relation to the overround on the easyBet exchange.

API USAGE AND FEES

We provide an API that allows authorised API users to access the functionality of the platform without having to necessarily go via the URL easyBet.net in a browser.

Use of these API endpoints and indeed any interaction with the easyBet platform and its various services in an automated way (e.g. not by a human operator) is only permitted where API users have completed the API Usage Inquiry Form and undergone an authorisation process and where easyBet has given express permission for the customer to operate in this way. easyBet shall have total discretion as to which customers are permitted access to the API.

5.1 Authorisation

The API is made available to authorised API users solely to permit access to the easyBet exchange platform enabling API users to view market prices and place bets on their account. Any other use of the API is strictly forbidden (examples of prohibited activities may include: odds scraping, browser impersonation, browser automation, any attempt to avoid or camouflage direct consumption of the API, any attempt to reverse engineer or probe the functionality of the easyBet exchange platform).

easyBet takes the security and integrity of its exchange platform very seriously and in the event that easyBet recognises or suspects that its API is being used other than in accordance with this authorisation, easyBet may take immediate action to protect the exchange and its customers. Such action may include immediate suspension of your account, the suspension of markets, the cancellation of any trades and/or injunctive relief via the courts.

Any unauthorised use of the API or any other attempt to interact with the website in a non-standard way, for example through the use of web scraping techniques, browser impersonation or browser automation, or any other attempt to avoid or camouflage direct consumption of the API are expressly forbidden. Equally, any attempt to reverse engineer or probe the internals of the website are forbidden. Such actions may result in the cancellation of trades and the immediate suspension or closure of your easyBet Account.

5.2 Ongoing Requirements

As part of the permission to use the API you agree to provide us with current information about your specific technical setup and how exactly you intend to access and interact with the easyBet platform. Failure to do so will result in us not granting or withdrawing the permission and may result in your account being closed without notice.

In the event that any of this information changes, you are required to keep easyBet updated of any changes.

5.3 Restrictions

API usage comes with additional restrictions and may involve additional charges.

You may only use the API for markets that have been agreed to and cleared for you to use by easyBet. Under no circumstance are you to use the API in ways that is not agreed to explicitly by easyBet.

You may not forward, sell or otherwise distribute any information coming out of the easyBet platform to third parties. Information in this context includes but is not limited to: market data (such as prices and market statuses), event and event participant information or other business related information.

You may not use the API, and any data derived from the consumption of it, to benchmark or compare easyBet’s products, markets, prices and liquidity or its technical systems in the public domain.

As part of your API authorisation you will receive limits as to how many calls you are allowed to make in a given time period. Exceeding these pre-agreed limits may result in your API access being suspended or revoked blocked temporarily or in the case of repeat offenses, indefinitely.

easyBet will not be responsible for any adverse consequences (such as a loss, damage or third-party claim) you may suffer as a result of such action as a temporary or permanent block to our APIs.

easyBet reserves the right to disallow API access for any reason and at any time.

5.4 Charges

Each set of 1 million READ requests in a calendar month will be charged at 100 GBP (depending on account currency – if you have an account in a different currency then the rate will be converted from GBP at the prevailing market rate).

WRITE requests are not chargeable, assuming that they are made at reasonable frequency. As part of the onboarding process, easyBet will ascertain the appropriate frequency as mentioned in section 5.3.

We recommend that API users monitor and keep a record of their API usage. Note that easyBet’s determination of your usage shall be final and binding.
easyBet are not responsible for providing users with their API usage.

Naturally, non-payment of API charges will lead to immediate suspension of your account.

If you have any questions about using the API, please contact Customer Services at [email protected].

Fees and Withdrawals

6.1 All withdrawal and deposit requests should be submitted via the deposit/withdraw page of our Website.

6.2 easyBet may charge a processing fee if your deposit and/or withdrawal activity does not correspond to a sufficient volume of play. You are responsible for paying the fee to us, either on demand and/or where there are sufficient funds in your eB Account by debiting these charges from such funds in your account. We will notify you of the amount of fee payable to us prior to being deducted from your eB Account. This does not affect your right to withdraw all or part of your deposited funds or your winnings at any time, less any outstanding fees and/or charges.

6.3 easyBet (acting reasonably) reserves the right to: (a) limit the number of deposits (whether monthly, weekly or otherwise) via a certain payment method at any time upon notice; and/or (b) request you to cease use of a certain payment method altogether if it is detrimental to the conduct of easyBet’s business and/or if your deposit and/or withdrawal activity does not correspond to a sufficient volume of play.

6.4 easyBet customers located in the United Kingdom, Isle of Man, Channel Isles and Ireland shall be charged a two percent (2%) commission rate on net profits (excluding enhanced special markets), all other customers shall be charged a four percent (4%) commission rate on net profits (excluding enhanced special markets). All easyBet customers will be charged a five percent (5%) commission rate on net profits for Enhanced special markets. For further information on net win, please see our FAQ at https://www.easyBet.net/page/getting_started/placing-bets-on-easyBet/

6.5 Commercial Members are subject to additional fees which may include:
· “Transactional Rate” – This is a fee which is calculated as a percentage of each bet placed on the eB Account; and/or
· “Market Commission Rate” – This is a fee applicable to certain betting markets which is calculated as a percentage of gross profit generated by the Commercial Member on those markets. (Gross profits is calculated as the total amount won on the exchange, less the total amount lost); and/or
· “Revenue Share” – This is a fee applicable to certain betting markets which is calculated as a percentage of net profits generated by the Commercial Member on those markets. (Net profits is calculated as the total amount won on the exchange, less: (i) the total amount lost, and (ii) commission paid).
(These fees are individually and/or collectively referred to as “eB Rates”)

6.6 Commercial Members shall be notified of the eB Rates which will be applied to their eB Account going forward. Members which do not wish to be subject to the eB Rates, may cease trading on the exchange and/or close their eB Account(s).

6.7 Where the Commercial Member holds multiple eB Accounts, these will be grouped together for the purposes of calculating the eB Rates and all eB Accounts shall be jointly and severally liable for the payment of any eB Rates which are payable.

6.8 The Transactional Rate and Market Commission Rate are paid immediately on market settlement. The Revenue Share shall be payable on the first business day of the following month and easyBet shall automatically deduct/withdraw such sum directly from the eB Account(s). In the event that there are insufficient funds held on the eB Account(s), easyBet reserves the right to: (i) suspend the Commercial Member, and/or (ii) withhold any withdrawal of all funds, pending payment in full of any outstanding balance.

6.9 Only cleared funds are available for withdrawal; funds linked to open positions or to recent credit-card deposits are not classified as “cleared”. The “account summary” on the eB Account provides an up-to-date view of your cleared balance. Only funds listed as “available to bet” should be considered cleared.

6.10 Please send an email to [email protected] to request a withdrawal which cannot be requested via the deposit/withdrawal page of our Website.

6.11 A minimum withdrawal amount of 10 USD/EUR/GBP (depending on account currency) will be applicable on all withdrawals.

Casino

7.1 You are responsible for reading the Casino Rules which are hereby incorporated as part of this Agreement. Playing a game in eB Casino constitutes your acceptance of the Casino Rules. Should you object to the Casino Rules of a game then you should not play that game and contact Customer Services where appropriate.

7.2 The casino games available on the Website have been independently certified and approved by a third-party testing house in accordance with the approved standards of the Alderney Gambling Control Commission and/or the UK Gambling Commission (as applicable) except as indicated otherwise on the Website.

7.3 You can play on the eB Casino for fun (or free play game) only when you create your eB Account.

7.4 All eB Casino games are non-refundable and non-cancellable, meaning that where you play a game with real money, money will be withdrawn from your eB Account instantly following each instance of game play.

7.6 From time to time, you may be eligible for bonus funds up to a certain amount for which wagering requirements shall apply before you are entitled to withdraw any such bonus funds or winnings. These wagering requirements will be notified to you upon you participating in a promotion or upon bonus funds being otherwise awarded to you. Should you wish to make a withdrawal before the wagering requirements have been fulfilled, we shall deduct the whole amount of bonus funds as well as any winnings before authorising the withdrawal. Certain limitations or restrictions may be applied to promotional schemes and these shall be notified to you in the terms of the relevant promotion. All bonus funds may only be used once per household and/or IP address. Please note that all eB Casino promotions are subject to our Standard Promotional Terms and Conditions

7.7 If you consider that there is an error in the pay-table or gaming software, please contact Customer Services at [email protected].

7.8 For the purposes of rollover, funds bet in the eB Casino are calculated as those risked under normal gameplay conditions. In the interest of fair gaming, not all games contribute the same percentage to a player’s wagering requirements and therefore eB Casino operates using a weighted table. The promotional terms and conditions will specify details of the weighted table.

7.9 Should a eB Casino game be interrupted due to a Technical Failure, that eB Casino game may resume from the position where the disruption took place when you next log onto eB Casino. The game will be paid as normal and if your bet wins your winnings will be paid into your eB Account (or alternatively your losses will be deducted). Your game history will allow you to see what the result of the game and your bet was. Alternatively, for certain eB Casino games, the games may not resume from where they were interrupted, in which case your balance will usually update with the result of any activity in relation to these eB Casino games. However, on some occasions, the eB Casino database may fail to transfer the result of the game and therefore you would not know the result of the game; in such circumstances, eB Casino may void the game or, in our discretion, we may award you with the winnings you may have won.

7.10 In the event of human error relating to the generation of any result, bet settlement or any other element of a game, eB will not be liable to you as a result of any such errors and we reserve the right to withhold payment and to declare all bets or plays in question void. If the error is discovered after payment has been made, you shall indemnify and shall be liable to pay us, on demand, the relevant amount paid by us to you as a result of the error.

7.11 In the unlikely event that there is any malfunction of a eB Casino game that produces an obviously erroneous outcome, any wager placed and the outcomes of any such wager shall be considered void in respect of that wager. All wagers shall be refunded to your eB Account, and any purported winnings shall be void. easyBet excludes all further liability for any such malfunction.

Jackpots

8.1 We may choose to make available to our customers pooled progressive jackpot games. The jackpot games are owned and operated by easyBet and/or its third-party suppliers (as applicable).

8.2 All Network Jackpot winnings will be subject to our confirmation.

8.3 Upon a Network Jackpot Game being won, easyBet will as soon as reasonably practicable verify and validate the exact Network Jackpot Winning amount. In the case of the Network Jackpot Game being provided and managed by a third-party operator, this amount will be validated by the third-party supplier. Once verified, the player will be notified of its Network Jackpot Winnings by easyBet (“Jackpot Winning Notification”). The Network Jackpot Winnings will be transferred to the players eB Account within a period of 10 days from the date of the Jackpot Winning Notification. Payment of the Network Jackpot Winnings to the player shall be paid in one single payment and the player acknowledges that any applicable taxes and fees in connection with any Network Jackpot Winnings awarded is the sole responsibility of the player.

easyBet Exchange – Cancelling Offers, Voiding of Pay and Plays and Suspension of Markets

9.1 All offers placed are immediately binding on Customers at the point at which the bet is offered on the easyBet exchange platform. Offers can be recalled, up until the point at which the offer is matched by another participant. At this point the bet is officially struck.

9.2 easyBet reserves the right to cancel any/all open offers, void any/all matched bets and/or suspend any/all markets where it determines that there has been a palpable error, a mistrade, market abuse, market manipulation, suspected or attempted fraud, suspected illegal activity or for any other reason where easyBet deems it is required to adhere to its regulatory obligations.

9.3 easyBet reserves the right to cancel any/all open offers, void any/all matched bets and/or suspend any/all markets in the event that the easyBet Website becomes unavailable for trading for whatever reason. By way of example, this may be caused by third-party cyber / DDOS attacks, server failure resulting in unscheduled downtime or intervention by easyBet and/or a regulator where such intervention is required to ensure compliance with applicable laws / regulations / codes of practice / regulatory guidance. In certain cases easyBet may reopen markets under a ‘trade at your own risk’ status.

9.4 Where a Customer becomes aware of a trading error on the easyBet exchange platform, it is their responsibility to report this to easyBet without delay, setting out the details of the error. easyBet will then examine the facts of the case and, acting in its sole discretion, make a final determination to either void the bet and refund all affected customers, or to allow the bet to stand and settle the bet in accordance with the Market Rules.

9.5 easyBet shall not be liable to you for any loss, damages, costs and expenses incurred or suffered as a result of easyBet taking a decision to either cancel/not cancel open offers, or void/not void bets, or suspend/not suspend any/all markets

Cash Out

10.1 These terms and conditions apply when a Member uses easyBet’s cash out feature (“Cash Out”). These terms and conditions should be read in conjunction with easyBet’s Market Rules and Sports Rules

10.2 Cash Out is offered to markets on the easyBet Exchange and does not apply to easyBet Casino. The Cash Out feature allows a customer to lock in profit or reduce exposure on a runner early before the event finishes.

10.3 Where Cash Out is available on a market a Cash Out indicator will be displayed next to a runner. If the Cash Out indicator is not displayed next to a runner then Cash Out is not available. easyBet customers should not assume that Cash Out will be available once a bet is placed.

10.4 easyBet’s Cash Out will attempt to cash a Member out of their current position on a runner. Any other bets on the market on other runners will be unaffected by a Cash Out request, except in the case of a market with 2 runners only. If a market has 2 runners only, the Cash Out feature will attempt to exit all of a Member’s positions on a market.

10.5 When Cash Out is selected easyBet will calculate in real time how much money is available for a Member to cash out based on the liquidity in the market on the easyBet Exchange. If the market moves and/or there is any other change in a market, then the amount displayed may change.

10.6 The Cash Out value displayed on your easyBet account page is the minimum amount you will receive if you were to make a successful Cash Out. All bets will be paid to your eB Account when the market is settled.

10.7 If you request to Cash Out and the Cash Out value has changed unfavourably (for example due to a change in the market) then your Cash Out request will be unsuccessful, and you will not be able to Cash Out and the Cash Out value will be adjusted accordingly. If the market moves favourably then, the Cash Out value available to you will be adjusted and you will be able to cash out.

10.8 If a Cash Out request is successful a message will be displayed and all open offers on a runner you are cashing out will be cancelled.

10.9 Cash Out requests made in-play are subject to the normal in-play delay on the market as set out in the Market Rules.

10.10 easyBet reserves the right to withdraw, disable and/or suspend the Cash Out feature and/or any Cash Out offers at any time and for whatever reason.

10.11 easyBet is not liable if Cash out is not available including without limitation for Technical Failure for any other reason whether in easyBet’s control or not.

10.12 easyBet does not guarantee the availability of Cash Out nor does it guarantee that a cash out request will be accepted and therefore a cash out request may be unsuccessful.

Multiple Bets

11.1 For the avoidance of doubt, the terms of this Agreement and Rules available on the Website shall apply to all Multiple bets. Please see our FAQ at https://www.easyBet.net/page/faqs/multiples/ for further information.

11.2 If a selection in a Multiple Bet is a non-runner or a voided bet as per the Market Rules, Sports Rules and/or this Agreement then all bets on that leg of the Multiple Bet will be void and the Multiple Bet may be adjusted accordingly. For example, a treble becomes a double; a double becomes a single etc.

11.3 Certain combinations of bet selections (including related contingencies) are not accepted and attempts to place such bets may be prompted with an error pop-up at the Multiple Bet submission stage. If a bet of this type is accepted in error for whatever reason including Technical Failure, easyBet reserves the right to void the relevant individual bet combinations.

11.4 You acknowledge and agree that:

once a Multiple Bet is submitted you will not be able to cancel or withdraw it for any reason;
For one section of your Multiple bet to win, all selections in that section must win, for example at least two selections in a “Yankee” must win in order to win 1 x double
the maximum payout (that is winnings excluding original stake) per complete Multiple Bet is USD$10,000;
The cash out tool is not available for Multiple Bets; and
easyBet’s Multiple Bets tool is not available to API customers and therefore any Multiple bets submitted by API customer’s will be voided.

11.5 easyBet reserves the right to:

void an Multiple Bet in the case of any obvious error (as determined by easyBet);
void any or all bets within an Multiple Bet made by any Customer acting in an attempt to defraud easyBet or any Customer of easyBet. For example, if easyBet has a suspicion or any evidence of price, match or event rigging and/or if there is a breach or attempted breach of any rules issued by the applicable sport’s governing body. Where there is a reasonable suspicion or evidence of rigging or some other act which has unfairly affected the result, or where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, easyBet reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation;
select which markets will be available for an Multiple Bet;
add, change and/or withdraw any markets available for an Multiple bet at any time; and
withdraw or limit the availability of Multiple bets at any time from any customer who is in breach of any term of this Agreement, Sports Rules and/or Market Rules or for any other reason as determined by easyBet in its sole discretion (acting reasonably).

11.6 easyBet does not warrant, represent nor undertake that its Multiple Bet tool will be available at all times, nor that it will operate uninterrupted or error-free.

Suspension and Termination of a Members Account

12.1 We reserve the right to suspend and/or terminate your eB Account and/or cancel any unmatched offers at any time should one or more of the following event(s) occur (including without limitation):

we suspect that any Member(s) are acting other than on their own behalf and/or otherwise in concert with others and/or engaging in illegal and/or fraudulent activity while using the easyBet Services;
where a Member is suspected and/or known to have carried out and/or participated in any activity that results in some form of manipulation of the easyBet Services (including without limitation): trap offers, any activity which results in manipulation of time and speed in respect of the eB Services;
if a Members is in breach of any terms and conditions of this Agreement;
where it is suspect, or it is illegal for a Member to participate in the eB Services;
where we have not been able to complete the verification of your eB Account and/or we have a reason to believe that the information provided to us is inaccurate;
where we have a reason to believe you have been engaged and/or aware of match-fixing, collusion or any other form of cheating;
if you have commenced bankruptcy proceedings and/or became bankrupt or entered into any analogous proceedings anywhere in the world;
if we suspect you are self-excluded or if we suspect that you have a problem with your gambling; and
where we are required to do so in accordance with applicable law including any regulations issued by a regulatory authority or otherwise in any jurisdiction.

12.2 If we terminate your eB Account in accordance with this Clause 12, we reserve the right to cancel any matched and/or unmatched bets and/or withhold any winnings except where it shall be unlawful for us to do so.

12.3 Provided that your eB Account is not in the negative balance and/or no money is due to us, you are entitled to close your eB Account and terminate this Agreement by providing us no less than 24 hours’ notice to us at any time, by contacting us through our Customer Services or by closing your eB Account.

Segregated Accounts

UK Customers

13.1 We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency http://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx

13.2 For UK customers, Triplebet Limited has established a segregated client trust which will hold customer balances on trust in accordance with the terms of the Trust Deed. Mbk Client Limited is a group company established solely for the purpose of overseeing this trust in its role as Trustee. Mbk Client Limited is independent of Triplebet Limited and is independently audited on an annual basis. This means that UK customer balances are segregated from Triplebet’s business accounts and in the unlikely event that Triplebet Limited (or its parent company) becomes subject to insolvency proceedings, these funds are protected and cleared/available balances may be withdrawn from customer accounts as normal. This meets the UK Gambling Commission’s requirements for the segregation of customer funds at the level: HIGH PROTECTION

13.3 As detailed in the Trust Deed funds in your account may be paid out to other beneficiaries to meet any payment obligations you may incur as a result of your activity on easyBet (e.g. fees or commissions payable on your trading activity).

Non UK and Irish Customers

13.4 As of 12 April 2022 the Mbk Trust (as detailed in paragraph 13.2 and 13.3. above, has been extended to include all non-UK Customers. Any balances held prior to this date will be transferred into the Mbk Trust and will benefit from the high-protection status.

Use of the Website and its contents

14.1 The information, material, content and data on the Website must not be distributed, downloaded and/or commercially exploited. The contents on the Website do not constitute advice on which you should rely.

14.2 easyBet makes no representations that the content on the Website is accurate or up to date.

14.3 Users of the Website are not permitted to link the Website with any other site without our prior written permission.

14.4 easyBet receives feeds, commentaries and data from third parties. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their content, services and products. If you do not agree to the third party’s terms and conditions, you understand that your use and enjoyment of the Website may be restricted.

14.5 easyBet reserves the right to change and/or improve the format of the easyBet Website and add new products and services on the Website at any time.

14.6 easyBet does not make any representation or warranty as to the compatibility of the easyBet services with any third-party software or hardware that you may use.

14.7 We may from time to time restrict access to the Website (whether in whole or in part) for the purpose of maintenance and/or amending any of the games or services available on the Website.

14.8 In order to ensure maximum price coverage of markets and provide better betting exchange services for its Members, easyBet partners with liquidity providers (including our shareholders).

Intellectual Property

15.1 The information and contents on the easyBet Website is copyrighted and protected by world-wide copyright laws and other intellectual property rights. Except to the extent required to use the services for the purposes of placing bets or wagers, no part of the Website and its contents may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way, without easyBet’s prior written consent. Except as expressly provided herein, easyBet does not grant any right, title and interest to any Member or person.

15.2 easyBet is the owner and/or authorised user and/or licensee of all the intellectual property rights in the easyBet Website.

15.3 You agree not to interrupt or attempt to interrupt the operation of the easyBet Website.

15.4 If any Member or person posts data, information, material and/or content on the easyBet Website, then the content will be considered to be non-confidential and non-proprietary and you hereby grant easyBet a worldwide, royalty-free, sub-licensable, perpetual, irrevocable license to use, copy, reproduce, link, modify, adapt, frame, brand, distribute and publish the content on any media now known or later developed.

Complaints

16.1 If you have a complaint about any aspect of the general conduct of easyBet’s licensed activities, the matter will be processed in accordance with our internal complaint’s procedure.

16.2 Where the complaint refers to the outcome of a gambling transaction and is not resolved to your satisfaction following our internal procedure, the matter will be categorised as a “dispute” and may be referred to independent dispute resolution service as outlined below.

16.3 All complaints should be notified as soon as possible and, in any event, no later than 6 months from the date of the transaction to which any complaint relates.

16.4 During the internal process all telephone, live chat and email communications may be recorded by us. If the contents of these communications are disputed, we will consult these records, and these may be key to the ultimate decision.

16.5 An acknowledgement email will be sent to you within 3 working days of receipt of the complaint. A copy of the complaint procedure shall be provided upon request. If you have any questions on the complaint process, customers can contact us via email at [email protected] or via Live Chat.

16.6 Please note that you have the right to contact the UK Gambling Commission at any stage during the internal complaints procedure as specified below.

16.7 If you wish to make a complaint, please contact our customer service support team by email at [email protected].

16.8 Please note that we are unable to receive and resolve complaints via social media channels. If you contact us on social media, by telephone or via the Live Chat channel with a complaint, you will be advised to submit your complaint as described above.

16.9 In order to resolve your complaint as quickly as possible please provide us with as much information as possible at the time of raising the complaint including:

Your name
Your username
Full details of the complaint

16.10 An advisor will log your call/message, investigate your enquiry and respond to it. If your concern is not resolved at this stage to your satisfaction you can escalate the complaint by referring the matter to the Customer Services Manager by emailing: [email protected]. We aim to provide customers of Great Britain with a substantive response to their complaint as soon as practically possible and seek to resolve the complaint within 8 weeks from the date we receive the complaint. We will ensure that we write to or email you within 8 weeks of the date we receive your complaint with our final response. For all customers outside of Great Britain, we aim to resolve your complaint within 12 weeks, and provide you with our final response within 12 weeks.

16.11 The Customer Services Manager’s response represents the final stage of the internal complaint’s procedure. In the case of a complaint which relates to the outcome of a gambling transaction, you will be notified that if you still remain dissatisfied with that decision you have the right to refer your dispute to an Alternative Dispute Resolution entity as set out below.

16.12 If you are not satisfied with our response throughout the complaint’s procedure:

16.12.1 In relation to customers that are resident in Great Britain, you have the option to:

file your complaint on the online dispute’s platform at ec.europe.eu/consumers/odr/ or directly contact the Independent Betting Adjudication Service at PO Box 62639, London, EC3P 3AS (“IBAS”) an independent entity appointed by easyBet to offer alternative dispute resolution services. Please see the Alternative Dispute Resolution section for further information; and/or
File your complaint to the Gambling Commission at:

Website address: https://www.gamblingcommission.gov.uk/home.aspx

Email: [email protected]

Telephone number: 0121 230 6666

16.12.2 In relation to customers resident anywhere other than in Great Britain you have the option to directly contact:

The Alderney Gambling Control Commission at:

Address: St Anne’s House, Queen Elizabeth II Street, Alderney, Channel Islands, GY9 3TB.

Website address: https://www.gamblingcontrol.org.

Email address: [email protected]

The AGCC will deal with all complaints that are of a nature and subject matter for which it has competence in accordance with the complaints’ process set out in Regulation 238 of the Alderney eGambling Regulations 2009.

Alternative dispute resolution for customers in Great Britain

17.1 Alternative Dispute Resolution (‘ADR’) involves the referral of unresolved disputes to an independent third party for adjudication. There is no charge to you for using this service.

17.2 The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous of vexatious, but easyBet is not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in any court of competent jurisdiction.

17.3 easyBet’s selected ADR entity is the Independent Betting Adjudication Service Limited (IBAS):

Postal address: PO Box 62639, London, EC3P 3AS

Email address: [email protected]

Website: http://www.ibas-uk.com/

Procedure for handling complaints: https://www.ibas-uk.com/contact-ibas/complain-about-ibas.

17.4 IBAS will deal with all complaints that are of a nature and subject matter for which it has competence in accordance with the terms and conditions on the IBAS site: https://www.ibas-uk.com/how-ibas-works/terms-of-use.

17.5 Details of all disputes referred to the ADR entity and details of the outcome will be provided by easyBet to the UK Gambling Commission

Inactive Accounts

18.1 An “Inactive Account” is any easyBet account that has been inactive for a period of twelve (12) months or more, meaning there has been no login for that period of time. An Inactive Account can be reactivated by logging in.

18.2 Inactive Accounts will be charged a monthly administrative fee on the first business day of each month.

18.3 easyBet will notify the customer by email to their registered email address, that an Inactive Account fee shall be charged at least thirty (30) days prior to the first fee being incurred.

18.4 The fee will be stated in the email and charged in the currency of the easyBet account.

18.5 If after a period of 5 years of applying monthly Inactive Account fees there is still a balance on your account, the full balance will be removed and your account closed/deleted. In line with our data retention policy, upon deletion of your account, we will no longer retain your personal details and as such, we are unable to offer a balance refund.

Safer Gambling

19.1 easyBet takes Safer Gambling very seriously. Gambling should only be a source of entertainment for you. We have a wide range of Safer Gambling tools in order to manage your gambling activities. To learn more, please visit our Safer Gambling page by clicking here.

Your Indemnities

20.1 You agree to indemnify easyBet from any liabilities, damages, claims, losses and reasonable legal costs suffered or incurred by easyBet arising out of or in connection with any breach of this Agreement by you.

20.2 You agree to indemnify us for any losses, reasonable costs or expenses which may be incurred by us as a result of any intentional errors contained in instructions submitted by you, any unauthorised or unlawful use of the easyBet services or any payment card charge-backs which may be effected due to you acting fraudulently on amounts transferred by you to your eB Account.

Limitation of Liability

21.1 Any use of the contents and any other information available on the Website shall be at your sole option, discretion and risk. easyBet shall not be liable to you for any misuse of the contents or information on the Website by you or by a third party.

21.2 Live score data offered on selected events on the Website may be subject to a delay and occasionally may be inaccurate. The data is supplied “as-is” without any express or implied warranty of any kind. In no event shall we be liable for any damages whatsoever including without limitation damages for loss of direct or indirect profits, economic loss, business interruption, loss of information or any direct, indirect, consequential, punitive, special, exemplary or special losses and/ or damages however caused including but not limited to any loss of contracts, loss of goodwill and loss of reputation arising out of the use of or inability to use the data provided by the live score functionality.

21.3 We shall provide the easyBet services with reasonable care and skill and substantially as described in this Agreement. We do not make any other promises or warranties about the services.

21.4 THE easyBet SERVICES ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DIRECT OR INDIRECT PROFITS, ECONOMIC LOSS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY OR SPECIAL LOSSES AND/ OR DAMAGES HOWEVER CAUSED INCLUDING BUT NOT LIMITED TO ANY LOSS OF CONTRACTS, LOSS OF GOODWILL AND LOSS OF REPUTATION ARISING OUT OF THE USE OF OR INABILITY TO USE THE easyBet SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

21.5 easyBet’s maximum liability to you or any third party howsoever arising out of this Agreement or your use of the Website whether for breach of contract, tort (including negligence) or otherwise, shall be limited to the amount of commission received by us from you in the 6 (six) month period prior to the cause of action arising.

21.6 Nothing in this Agreement will operate so as to exclude any liability which we may have in respect of: (a) fraud (including fraudulent misrepresentation); or (b) death or personal injury caused by our negligence.

Force Majeure

22.1 Without prejudice to the laws and regulations where easyBet is licensed, we shall not be in breach of this Agreement and/or otherwise liable if we are prevented, hindered and/or delayed in and/or from performing any of our obligations under this Agreement due to a Force Majeure Event.

22.2 During a Force Majeure Event, we may at any time cancel, terminate and/or suspend the easyBet Services (with or without notice) without incurring any liability.

22.3 We will not be liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of the easyBet Services, impede the matching of offers, or prevent Members from being able to contact us.

22.4 If the Website is made unavailable for whatever reason including due to a Force Majeure Event or unplanned maintenance, we shall honor in full matched bets and in the case of unmatched bets your stake shall be returned to you. For the eB Casino, please see our Casino terms and conditions.

22.5 Additionally, please note that if you place a bet with the intention to subsequently place a separate bet(s) to increase and/or reduce liability incurred by the initial bet (whether on the easyBet Website and/or on a third party website or otherwise) there cannot be a guarantee that the Website will be available at the point you wish to place the bet.

Miscellaneous

23.1 Key Account Programme: Membership to our Key Account programme is by invitation only and at easyBet’s sole discretion. Your status as a member of our key Account Programme may be altered by us at any time.

23.2 The English language version of this Agreement will prevail over any other language version which we may issue from time to time.

23.3 Your eB Account is made available by easyBet and the customer services will be provided by a Group company of easyBet.

23.4 Your personal data will be processed in accordance with our Privacy Policy.

23.5 Employees of easyBet and its Group are not permitted to open an eB Account for their personal use.

23.6 Abusive or offensive language will not be tolerated on our chat boards, social media accounts or otherwise with easyBets’ or its Group staff. easyBet reserves the right to: (a) suspend and/or terminate a Member’s eB Account at any time (with or without notice) if a Member uses abusive or offensive language to any of easyBet’s or its Group company staff; and (b) to remove or delete any abusive or offensive content including but not limited to texts, posts, photos, files, images and videos from its Website and social media accounts (to be determined by easyBet in its sole and absolute discretion).

23.7 We may change the terms and conditions of this Agreement from time to time for whatever reason (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes or any amendments made for clarification purposes or correction of any typos may be made by us at any time and you are advised to review the terms of this Agreement on a regular basis. Any material changes will be notified to you prior to the changes coming into effect. If any change is unacceptable to you, you should immediately cease using the Website and/or close your eB Account. If, however, you continue to use the Website and/or eB Account after the date on which the changes to this Agreement come into effect, you will be deemed to have accepted those changes.

23.8 If any provision of this Agreement is determined by any court or administrative or regulatory body or any other competent authority to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect.

23.9 If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of this Agreement shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

23.10 Unless the terms and conditions of this Agreement state otherwise: (a) the Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement; and (b) all third-party rights in any jurisdiction are hereby excluded to the fullest extent permitted by applicable law.

23.11 Notices and other communications delivered or mailed by easyBet to the postal address or to the electronic-mail address provided by the Member shall, until easyBet has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.

23.12 We may assign our rights and sub-contract our obligations under this Agreement to any of our Group companies without giving notice, or to any other third party upon prior written notice.

23.13 Nothing in this Agreement shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind the other party in any way.

Governing Law and Jurisdiction

UK Customers

24.1 This Agreement shall be governed by and construed in accordance with the laws of England and Wales excluding its conflicts of law rules. You hereby irrevocable agree that the courts of England and Wales shall have exclusive jurisdiction.

easyBet is licensed by the UK Gambling Commission to provide services to customers resident in the United Kingdom.

All Other Customers

24.2 This Agreement shall be governed by and construed in accordance with the laws of Alderney excluding its conflict of law rules. You hereby irrevocably agree that the courts of Guernsey shall have exclusive jurisdiction.

easyBet is licensed by the Alderney Gambling Control Commission to provide services to non-Great Britain residents.